×

Coronavirus (COVID-19)

Advice in your region

England | Scotland | Wales | Northern Ireland | Ireland


Get NHS advice about COVID-19, including symptoms, testing, vaccination and staying at home.

Changes to testing


Symptoms

Find out about the symptoms of COVID-19 and what to do if you or your child has them.

Testing

Find out if you should get a test for COVID-19, who can get free NHS tests, how to get tested, and what your test result means

Vaccination

Get your COVID-19 vaccination, read about the vaccines and find out what happens when you have your vaccine.

NHS COVID Pass

Find out how to get your COVID Pass for travelling abroad and for certain venues and events in England.

What to do if you have or might have COVID-19

Find out what to do if you've tested positive or have symptoms of COVID-19, or have been in close contact with someone with COVID-19.

Self-care and treatments

Advice about how to look after yourself at home if you have COVID-19 or symptoms of COVID-19, and read about treatments for COVID-19.

People at higher risk

Advice for people at higher risk from COVID-19, including people with health conditions and pregnant women.

How to avoid catching and spreading COVID-19

Advice about what you can do to reduce your risk of catching and spreading COVID-19.

Long-term effects (long COVID)

Find out about the long-term effects COVID-19 can sometimes have and what help is available.

Using the NHS and other health services

Find out about changes to using health services, such as GPs and hospitals, because of COVID-19.

Take part in research

Find out about health research studies and how you may be able to take part.

Download the NHS COVID-19 app

×
This website uses cookies
We use cookies to improve user experience. Choose what cookies you allow us to use. You can read more about our cookies before you choose.
×
 
 

Suite 3.06
Lido Medical Centre
St Saviour's Road
St Saviour
Jersey, JE2 7LA
Tel: 01534 723892

  • Home
    GP Surgery Website. All about your doctors surgery, the opening times, making appointments, ordering your repeats, health information and more
  • Opening Hours
    • Opening Times
    • When We Are Closed
  • Appointments
    • Appointments
    • Home Visits
    • Charges
  • Prescriptions
    • Repeat Prescriptions
    • Repeat Request
  • Clinics & Services
    • Clinics & Services
    • Jersey Ear Wax Clinic
  • Policies
    • Confidentiality
    • Comments & Complaints
    • Data Protection Privacy Policy
  • Practice Staff
    • Doctors
    • Practice Team
    • Healthcare Team
  • New Patients
    • Registration
    • New Residents
    • Short Term Vistors/Tourists
  • Contact Details
    The surgery address and telephone numbers
Confidentiality
Comments & Complaints
Data Protection Privacy Policy

Confidentiality

filesThe practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases. Anonymous patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff need to access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff. We realise that in a small island, some patients may have concerns about confidentiality. Please be assured that all our staff understand the extremely strict rules about patient confidentiality and can be trusted.

Confidentiality for patients under 16 years of age.

If you are under 16, you may be worried about talking to the doctor regarding issues relating to a sexual relationship, contraception or sexually transmitted diseases. Doctors have a duty of care and a duty of confidentiality to all patients, including under 16 year olds.

In other words, we offer the same confidentiality to all patients whether they are under 16 or not. This means we (the doctors or any staff in the practice, including the receptionists) will not tell anyone anything about you, unless we think that you are in danger of coming to harm, for example:

  • Someone is forcing you to have a sexual relationship against your will
  • Someone is hurting or harming you in another way
  • We think that another young person may come to harm (for example a brother or sister)

 It is extremely rare to have to do this, even if what you are doing is against the law. If, as a last resort, we decide to tell someone else, such as a social worker, police officer or parent, we will tell you exactly what we are going to do first. 

If you are worried about confidentiality, you can ask the doctor before you discuss your problems.

 

Comments & Complaints

keyboardstethWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact one of the doctors or the practice manager and we will deal with your concerns appropriately. Further written information is available on the complaints procedure from reception.

We are continually striving to improve our service. Any helpful suggestions would be much appreciated.

 Compliments,Comments & Complaints Form

Data Protection Privacy Policy

Quick Links

Latest News
Search
Translate Page

Further Information

    Your Health

    • Family Health
    • Long Term Conditions
    • Minor Illness
     

    Copyright 2006 - 2022 My Surgery Website | Data Processing Policy | Edit | Staff Home | Site Map | Accessibility | Site T&C's | Cookie Policy